SERVICES

Requirements

Timeline

Cost

Contact persons

Computer/laptop containing EBMV2 software gets permanently Crushed or stolen

• A letter addressed to the Director of Customer Support Unit sent to ebm2.installation@rra.gov.rw requesting for a new software
• Bring to RRA the Hard disk that has been permanently crushed
• Three last invoices made on the lost/crushed device
• RIB certificate of loss if stolen

1 day

Free

EBM Support Team.

RRA call center 3004