“To become a world-class efficient and modern revenue agency, fully financing national needs.”
RRA mission statement
“Mobilise revenue for economic development through efficient and equitable services that promote business growth.”
RRA core strategic values
We are Customer-Focussed:
We treat our customers with fairness and equity,
We cater for our customer needs when delivering services,
We are open to customer concerns, ideas and criticism for our continuous improvement.
We act with Integrity:
We are honest, sincere and have high ethical standards,
We are fair and considerate in our treatment to others,
We show respect, courtesy and tolerance to the views of others,
We are open and work with clarity and consistency in dealing with our customers.
We are Accountable:
We embrace our government given mandate and trust for revenue collection and endeavour to deliver on it
We assume responsibility for our decisions and actions as they affect our customers,
We are open, reliable and transparent in dealings with our customers.
We work as a Team:
We empower our people
We involve our staff
We value team work
We are engaged.
We are Professional:
We commit to provide quality services to our clients
Our work always aims to provide solutions to our clients
We embrace best practice and innovations for continuous improvement,
We demonstrate confidentiality in dealing with our customers,
We commit to work with Passion.
The Rwanda Revenue Authority was established under Law No 15/97 of 8 November 1997 as a quasi-autonomous body charged with the task of assessing, collecting, and accounting for tax, customs and other specified revenues. This is achieved through effective administration and enforcement of the laws relating to those revenues. In addition, it is mandated to collect non-tax revenues.
The Authority is also responsible for providing advice to the Government on tax policy matters relating to revenue collections. It performs other duties in relation to tax administration, as may be directed from time to time by the Cabinet.
The Authority was established as part of the reform programme by the Government of Rwanda designed to restore and strengthen the main economic institutions of the country. Additionally, the Government wanted to improve its resource mobilisation capacity while providing the public with better quality and courteous services. In a bid to mobilise more resources the Authority is therefore required to assist taxpayers in understanding and meeting their tax obligations thus raising their compliance.