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RRA Training Institute Establishment

RRA focuses on strategic Talent management for the development and retention of high potential employees for the organization, to identify essential skills to be developed in all employees. Rwanda Revenue Authority (RRA) have been developing staff since it’s inception in 1998, where training of staff has been an integral business function as the success of the organization depends to a great extent on the knowledge, skills, competences, expertise and motivation of the employee, which is continually developed to meet new challenges.  Until 2007, RRA hired a variety of external training venues with large variations in the quality of the learning environment due to the absence of dedicated training facilities, yet several training interventions were carried out in-house and delivered by internal resources.

To remedy these shortcomings, an internal training Institute was established and officially opened on 27th July, 2007 in the Southern Province. The Institute is situated in Huye town and the distance from Kigali – RRA Head quarter is 142 km, which is 2 to 3hrs drive.

The objective was to provide a high-quality learning environment; minimizing distraction and maximizing concentration on studies, since far from the busy work schedules in Kigali and homes.

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To provide quality and professional training in customs and tax administration and other relevant courses through highly motivated and professional trainers" while developing and maintaining a quality knowledge centre for the benefit of RRA staff and external customers.



To become a world class training Institute in tax and Customs administration

Strategic objectives

1. Develop the Training Institute by:

 This is achieved by:

  • Building and maintaining a high-quality learning environment;
  • Designing a staffing and management structure which provides flexibility to meet demands; while minimizing costs;
  • Identification of optimum curriculum options for RRA and other revenue organizations;
  • Providing a modern ICT-enabled learning environment;
  • Providing a variety of learning options for clients;
  • Developing ICT digital library facilities to support distance and continuous learning programs;
  • Leveraging the facilities and expertise of the Institute to become a hub for external activities, both regionally and internationally.

2. Create strategic partnerships with revenue authorities in the region and beyond

This is achieved by:

  • Accessing the best customs and tax programs regionally and internationally;
  • Sourcing lecturers, trainers and researchers to deliver expert professional programs;
  • Organizing exchange and attachment programs with other revenue organizations;
  • Developing research specialization, exchange programs and information sources to support continuous improvement and education.

3. Develop a high quality curriculum

This is achieved by:

  • Working closely with other tax administration training Institutes on curriculum development;
  • Providing customs, tax, ICT, leadership and management-development skills courses;
  • Developing flexible learning curricula with a modular approach to curriculum design;
  • Securing professional recognition for courses through certification and accreditation;
  • Providing access to further education qualifications to support career planning and lifetime learning.

4. Develop high caliber trainers/training experts

This is achieved by:

  • Selecting staff with expert knowledge in their field of work in conjunction with strategic partners;
  • Providing training for trainers on modern ways of course design and delivery;
  • Supporting trainers to undertake research in their field of expertise for curriculum development on new trends and techniques;
  • Identifying leading international expert(s) to lead specialist annual commissioner/director workshops on new techniques in customs and tax administration.

5. Develop a research library and distance learning resources

This is achieved by:

  • Building high quality conventional and digital library facilities;
  • Providing a body of reference knowledge covering customs & tax administration digital data from the whole of Africa;
  • Encouraging customs and taxation research projects to be undertaken by students and staff;
  • Providing ICT-enabled distance-learning facilities to support access from across the region and Africa as a whole.

6. Create market-driven strategies to attract clients

This is achieved by:

  • Building a responsive and focused management team to lead and market the services of the Institute;
  • Preparing annual marketing and communication plans for the Institute;
  • Marketing the facilities and courses to external organizations across Africa;
  • Establishing relationships with local, regional and national Institutes to host workshops; including public and private sector organizations;
  • Creating a professional organization as the Training Institute of choice for customs and tax administration in Africa;
  • Building and maintaining a positive image of the Institute;
  • Communicating extensively and proactively to users and other stakeholders using the website, electronic media marketing, RRA brochures, newsletters, research reports and annual training plans





Directeur de l’Institut de Formation de RRA



Extension Contacts: +250788185508/ 5854/ 5722

  Contact Us
  Senior Management Team Members (Contact Details)

Tel : +250 788185500
Mail :
RRA Call Center : 3004

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