We are Customer-Focussed:

We treat our customers with fairness and equity,

We cater for our customer needs when delivering services,

We are open to customer concerns, ideas and criticism for our continuous improvement.

We act with Integrity:

We are honest, sincere and have high ethical standards,

We are fair and considerate in our treatment to others,

We show respect, courtesy and tolerance to the views of others,

We are open and work with clarity and consistency in dealing with our customers.

We are Accountable:

We embrace our government given mandate and trust for revenue collection and endeavour to deliver on it

We assume responsibility for our decisions and actions as they affect our customers,

We are open, reliable and transparent in dealings with our customers.

We work as a Team:

We empower our people

We involve our staff

We value team work

We are engaged.

We are Professional:

We commit to provide quality services to our clients

Our work always aims to provide solutions to our clients

We embrace best practice and innovations for continuous improvement,

We demonstrate confidentiality in dealing with our customers,

We commit to work with Passion.